15 Jan Flomail System Upgrade
We will be undergoing an infrastructure upgrade on Sunday, January 15, 2017. The upgrade will bring even more speed and reliability to our platform.
Our service will be offline starting at 5am on sunday, January 15, 2017. We expect to be offline for approximately 6 hours.
During this time, you will not be able to log in, create or send email campaigns. Any scheduled or automated emails will be delayed until the maintenance window is over.
If you have additional questions, please contact us.
What is happening exactly?
We are upgrading the infrastructure of our application to bring more speed and reliability to the our platform.
What happens to my existing campaigns?
Not to worry, everything you’ve done in the application will be just as you’ve left it when the maintenance window is over.
What if I have a question about the upgrade?
If you have any questions, please contact us.
What happens to any campaigns set to send during the window?
If you have pre-scheduled any campaigns to send during the maintenance window, we advise re-scheduling them to a different time. If not, the campaigns will send as soon as the application is back online.
What happens to my automated workflows?
Any emails that are triggered by automated workflows will be paused during the maintenance window and then sent out immediately after when the application is back online.
What happens to my transactional emails during this time?
Transactional emails sent via the API will not be sent and emails using the SMTP gateway will be queued and sent when the application is back online.
What will happen to campaign tracking data?
Tracking data will be queued in an offline system and be processed as soon as the application is back online.
What happens to integrations using the API?
Any processes or updates that occur from an integration that uses the API will be paused until the end of the maintenance window.
What effect does this have on my signup forms?
During the maintenance window, signup forms, landing pages, and subscribe buttons will temporarily be inactive, but will resume once the application is back online.