Heathrow Express (HEx) is the fastest rail link between London and Heathrow, with a journey time of just 15 minutes compare to 50 minutes on the tube.
Customers to Heathrow value the speed and punctuality of the service as proven in the recent rail passenger survey, where Heathrow achieved an overall satisfaction rating of 95%!
Building an integrated transport hub and ensuring at least 50% of Heathrow’s air passengers travel by public transport by 2030 is a priority for Heathrow.
To meet this aim, HEx wanted to make more passengers aware of their service.
Providing ticket purchase before passengers get to passport control, gives Heathrow Express better visibility and enables a quick purchase of tickets without queuing once they’ve left the airport.
We worked with the team at HEx to create a branded concession within a previously unused part of the terminal, with a ticket vending machine and HEx staff on hand to help customers plan their onward journey.